Shipping Policy

1. Order Processing

At Sara Chagas Fine Arts, we aim to ensure that every order is prepared and delivered with care.

Our art prints are produced on demand through our fulfilment partner, Printful. This means that products are printed after an order is placed rather than kept in stock.

Please allow time for production before your order is dispatched. Processing times may vary depending on the product, order volume, and fulfilment requirements.

Original artworks and custom commissions may have different preparation and dispatch times. Where applicable, these will be communicated to the customer.

2. Shipping Destinations

We aim to offer delivery to the destinations available at checkout.

Available shipping destinations may vary depending on the product and fulfilment location. Please check the delivery options displayed at checkout before completing your purchase.

3. Shipping Costs

Shipping costs are calculated according to the destination, product, quantity, and available delivery method.

The applicable shipping charges will be displayed at checkout before payment is completed.

For orders containing multiple products, shipping costs may vary depending on how the items are produced and dispatched.

4. Estimated Delivery Times

Delivery times consist of production time and shipping time.

As a general guide, delivery estimates may vary depending on the destination, product, carrier, and time of year. Any delivery estimates provided at checkout should be treated as indicative rather than guaranteed.

You will receive any available dispatch or tracking information once your order has been shipped.

Please allow additional time during busy periods, public holidays, or circumstances beyond our control.

5. Tracking Your Order

Where tracking is available, tracking details will be provided after dispatch.

Please allow some time for tracking information to become active after the parcel has been handed to the delivery carrier.

If your tracking information has not updated for an extended period or your order appears to be delayed, please contact us with your order number.

6. Customs Duties and International Orders

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Where such charges apply and are not included in the checkout price, the customer may be responsible for paying them. Customs procedures may also affect delivery times.

Please check your local import requirements before placing an international order.

7. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery information at checkout.

If you notice an error in your delivery address, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered production or been dispatched.

Additional charges or delivery issues may arise from incorrect or incomplete address details.

8. Delayed, Lost or Damaged Deliveries

If your order has not arrived within the expected delivery period, please contact us so we can investigate.

If your order arrives damaged, defective, or incorrect, please contact us at [your business email address] and include your order number and photographs where appropriate.

We will work with our fulfilment partner or delivery carrier, where necessary, to investigate the issue and arrange an appropriate resolution.

Nothing in this policy limits your statutory rights under applicable consumer law.

9. Contact Us

For questions about shipping, delivery, or an existing order, please contact:

Sara Chagas Fine Arts

Email: Info@sarachagasfinearts.uk

Please include your order number to help us assist you efficiently.