Refund Policy
Sara Chagas Fine Arts
Last updated: October 2026
1. Our Policy
At Sara Chagas Fine Arts, we want you to be happy with your purchase. Each artwork is created or selected with care, and we aim to ensure that your order arrives in good condition and matches its description.
This policy explains how refunds, returns, replacements, and cancellations are handled. It does not affect your statutory rights under UK consumer law.
2. Damaged, Defective or Incorrect Orders
If your order arrives damaged, defective, or does not match what you ordered, please contact us at [your business email address].
Please include:
Your order number.
A description of the issue.
Clear photographs of the item and its packaging, where applicable.
For products fulfilled by Printful, we may need to work with our fulfilment partner to investigate the issue and arrange a suitable resolution.
Where an item is faulty, damaged, or misdescribed, you may be entitled to a repair, replacement, or refund under applicable consumer law.
3. Returns and Change of Mind
For eligible non-personalised products purchased online, UK consumer law generally provides a 14-day period after delivery in which to notify us that you wish to cancel your order. You will normally have a further 14 days to return the goods after notifying us.
Some exceptions apply, including certain goods made to the customer's specifications or clearly personalised items.
Where a return is due to a change of mind, the customer may be responsible for return postage where legally permitted and where the required information has been provided before purchase.
We will explain the return arrangements when you contact us.
4. Original Artwork
Original artworks are unique pieces. If you wish to cancel an eligible online purchase, please contact us within the applicable cancellation period.
If an original artwork arrives damaged or does not match its description, please contact us as soon as possible so we can arrange an appropriate resolution.
5. Custom and Personalised Artwork
Custom artwork is created according to the customer's individual requirements.
Where an item is genuinely made to the customer's specifications or clearly personalised, the statutory change-of-mind cancellation exception may apply. This does not remove your rights if the artwork is faulty or does not match the agreed description.
Please review and approve the commission details before production begins.
6. Refund Processing
Once a refund has been agreed, it will normally be issued to the original payment method. The time it takes to appear in your account may depend on your payment provider.
If a return is required, we will provide the relevant instructions.
7. Contact Us
For refund requests, returns, cancellations, or questions about an order, please contact:
Sara Chagas Fine Arts
Email: Info@sarachagasfinearts.uk
Please include your order number so we can assist you as efficiently as possible.